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Monthly Active Users:

Billed monthly according to your monthly active users (conversations):
500
conversations
per month
€15
/
в месяц *
3000
conversations
per month
€75
/
в месяц *
10000
conversations
per month
€235
/
в месяц *
* For each additional conversation per month in excess of the tariff - € 0.005 See detailed tariffs.
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Channels and modules:

Additionally, for connected channels and modules per month:
WhatsApp
Business API
€55
/
в месяц *
WhatsApp Web
€35
/
в месяц
Telegram
€0
/
в месяц
* Dialogue sessions in WhatsApp Business API are charged separately according to WhatsApp tariffs, depending on the subscriber's region.
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The price in the tariffs is in euros. 

Answers to Frequently Asked Questions

If you have another question, please contact us
Can I try it for free?

Yes. You can register yourself and test our service using a sandbox WhatsApp Business API account.

What is included in the base tariff?

Absolutely all features of the service, Telegram and Facebook channels, three accounts for contact center and flowbuilder are included. Not included are paid channels (WhatsApp, Instagram).

What do you mean by "Monthly Active Users"?

The MAU indicator is the number of active conversations per month. This is the number of open chats or the number of unique users you have communicated with in a month through the HighTouch platform. Active conversations mean that this subscriber was communicated with at least once during the month. All active conversations in all connected channels/messengers are counted in total.

What are dialogue sessions in the WhatsApp Business API?

Communication in WhatsApp Business API is charged by the number of open dialog sessions. A dialog session is a 24-hour interval during which a company can send an unlimited number of messages. All messages sent during one dialog session are free (only the opening session is charged).

A dialog initiated by a company is more expensive than a dialog initiated by a user.  If the company did not respond to the user's message, then the dialog session is not opened (and is not paid).

After 24 hours the dialog session is closed and if the correspondence continues, a new session is opened.

Not charged in WhatsApp Business API:
The first 1,000 dialogue sessions every month.
Dialogue sessions open to the user who clicked on the WhatsApp button (the "Send Message" button in the Facebook ad or Instagram) and dialogue sessions open to the user who clicked the call to action button on the company's business page on Facebook.